Support
Product support.
visitto.me is built and backed by a real, responsive team. Whether you're setting up your first campaign or wiring up the API, here's exactly how to reach us and what to expect.
We reply within 24 hours
Every message gets a real answer from the team within 24 hours — usually much sooner. Paid and lifetime customers are prioritised, and nothing goes to an auto-responder black hole.
Ways to get help
Email us
Reach the team directly through our contact form — no account needed. The fastest way to get a human on onboarding, billing, the API, or anything else.
Open the contact formIn-app Help & Feedback
Signed in? Use Help & Feedback in the dashboard to report a bug, request a feature, or ask a question — it comes straight to us with your account context attached.
Go to the dashboardSelf-serve answers
Most questions are answered on the spot: browse the FAQ for how links, tracked clicks and usage work, or the API docs to start building.
Read the FAQWhat we can help with
- Getting started & your first tracked links
- Bulk CSV imports and per-recipient codes
- QR code generation & styling
- Connecting a custom branded domain
- The REST API, keys and webhooks
- Billing, plans and upgrades
Lifetime customers
A lifetime deal is a lifetime relationship. Lifetime customers get the same first-class support as everyone else — the same channels, the same 24-hour response, at no extra cost, for as long as you use visitto.me.
Built to keep running
Your short links and QR codes redirect on dedicated infrastructure that stays up even during maintenance — a printed QR code has to keep working for years. If you ever hit a problem, tell us and we'll jump on it.
Still stuck? Talk to us.
Send a message and a real person will get back to you within 24 hours.
Contact support